Frequently Asked Questions (FAQ)

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? Shipping and Processing Times

How long does it take to process and ship my order?

• Ready-to-ship items are typically processed within 3–5 business days.

• Custom orders may require 5–10 business days depending on the complexity of the design.
  We’ll confirm estimated times when you place your order.

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?️ Custom Orders

Can I customize an item?
Yes! We offer customization on many of our products.
If you have something special in mind, please contact us before placing your order to discuss the details.

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? Product Appearance

Will the product look exactly like the photos?
We strive to photograph our products as accurately as possible.
However, due to variations in lighting, screen displays, and the handcrafted nature of engraving, slight differences in color, depth, and texture may occur.
Each piece is truly unique.

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?️ Returns and Exchanges

What is your return policy?
We accept returns for items that are damaged, defective, or if an error occurred during customization.
Issues must be reported within 7 days of receiving your item.
Custom and personalized products, as well as digital downloads, are non-returnable.

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Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement.
After that, production begins and changes are no longer possible.

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? Lost or Damaged Packages

What if my package is lost or damaged during shipping?
If your package is lost or stolen, please contact the carrier directly first.
If your order was damaged during transit, contact us at Sales@xtremelaserworks.com with photos, and we’ll assist you in filing a claim.

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? Our Location

Where is Xtreme LaserWorks located?
We are proudly based in Budd Lake, New Jersey, USA.

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? Contact Information

How can I reach Xtreme LaserWorks?
For questions, custom order requests, or assistance with your order, contact us through our Contact Us page or email us at Sales@xtremelaserworks.com.
We typically respond within 24 business hours.